HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it is not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can try to make a correction to your package before it departs. There is no guarantee we can make it, especially once it leaves our warehouse, but we will do everything we can.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 5 to 10 business days after the day you placed your order. Most packages are prepared promptly, but during busy periods processing times may extend up to 10 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION
Our team processes and ships out all orders Monday through Friday (excluding major holidays). After placing your order, your package will be shipped out within the processing window, and you will receive an email with a tracking number soon after.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1 to 2 business days apart.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance at sam.rinaldi@kittedfc.com.
HOW CAN I TRACK MY ORDER?
Simply go to the Track Your Order link in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders. If your order is domestic and the tracking number does not work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVE NOT RECEIVED MY ORDER?
All domestic (U.S.) delivery issues become the responsibility of the carrier once it has been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that time frame. To get a hold of us please either use the Contact Us page or email us at support@kittedfc.com.
